FAQs

How long does shipping take?

Orders are typically processed within 3-5 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Premium Shipping: Delivery usually takes 12–20 business days after dispatch.

Can I return my order?

Yes. We accept returns and exchanges within 14 days of delivery for eligible items that are unused, unworn, and returned in their original condition and packaging.

Can I exchange for another size?

Yes. Size exchanges may be available depending on stock availability.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with your tracking information.

Can I cancel my order?

Orders may be canceled within 3 hours of placement or before the order has been processed for shipment, whichever comes first.

If 3 hours have passed from when you placed the order or the order has already been processed for shipment, the order can no longer be canceled.

What if I receive the wrong or damaged item?

Please contact us within 72 hours of delivery at support@varkonkicks.com with your order number, clear photos of the issue, packaging, shipping label, and a complete unboxing video.

Do I need an unboxing video for claims?

Yes. A complete unboxing video is required for all claims involving damaged, incorrect, defective, or missing items. Claims submitted without a valid unboxing video may not be eligible for replacement, return, or refund.

Do you offer customer support?

Yes. You can contact us at support@varkonkicks.com and our team will respond as soon as possible.